Refunds and Returns policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition you received it. It must also be in the original packaging including the security seal.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

To complete your return, we require a receipt, proof of purchase, or screenshot etc

There are certain situations where only partial refunds are granted:

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@spiritofskegness.co.uk

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or significantly damaged. If you need to exchange it for the same item, email us at admin@spiritofskegness.co.uk and send your item to: Skegness Distillery 36 Prince George Street Skegness PE25 2BD see shipping requirements below.

Shipping Returns

To return your product, you should mail your product to Skegness Distillery 36 Prince George Street Skegness PE25 2BD

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please use a trackable shipping service and supply the tracking details in any correspondence. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at admin@spiritofskegness.co.uk for questions related to refunds and returns.